What is the policy for No Shows?

"No Shows" qualify as having no communication or notification prior to 30 minutes before the session.

  • "No Shows" are a forfeit of a session. Late notification, during or after the session, does not qualify as a Late Cancel and will be qualified as a "No Show."
  • A second "No Show" in the calendar quarter will cost you 2 sessions AND your future schedule will be deleted, requiring you to rebook all your sessions.
  • Upon the fifth "No Show" of the calendar year your account will be suspended without refund.


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